Website Maintenance Packages
We offer three levels of website maintenance packages: Basic, Standard & Advanced. All packages are designed around sites that utilise content management systems, such as Wordpress and Joomla and help to keep your websites content and system up to date helping with security and search engine optimisation.
BASICsmall CMS sites without frequent updates
STANDARDregular CMS sites requiring SSL security
ADVANCEDlarge CMS sites or eCommerce stores
|Website support (per month)||1 hour||2 hours||3 hours|
|Website hosting*||up to 5GB||up to 10GB||up to 50GB|
|Backups to cloud system||monthly||weekly||daily|
|CMS & plugin updates**|
|24/7 site monitoring|
|Content delivery network (CDN)|
*Website hosting costs can be higher for very large websites/ecommerce stores but this would be discussed on your website maintenance proposal.
**Plugins and extensions requiring a license for updates will be charged additionally to the monthly fee.
About our website maintenance features
Our maintenance packages come with many features, as above, some of which may not be that clear, the following should explain the various options in more detail but if anything isn't clear please call us on 01276 500 535 or email for more information.
Our monthly website support provides time each month for us to help make updates to your website. Whether it be adding blog posts, changing existing web pages, image editing or fixing problems you let us know any issues you're having and we'll fix them.
If you need more time than that included in your plan we'll quote for it at our discounted hourly rate, £30, and complete changes once approved.
We host sites on our UK based servers which are monitored 24/7. We limit the number of sites hosted on each server ensuring maximum performance and using the latest server technology ensures fast performing sites.
Hosting is optional, if you prefer to keep your site hosted with your existing provider thats fine, but if you'd like to save some costs its there if you'd like to use it.
Problems happen, its impossible to stop hackers, hardware failures or simple human error, to protect against this its essential to have regular backups of your website. All our maintenance packages include monthly, weekly or daily backups stored on the Amazon S3 network.
If something should go wrong we can restore your site at no cost to you.
CMS & plugin updates
Our maintenance packages are designed for websites that use Content Management Systems such as Joomla, Wordpress, Magento, Prestashop and many others.
These systems require frequent updates to ensure they receive the latest security and feature updates. All of our packages include this by default, its essential in helping to secure a website.
24/7 site monitoring
No one knows when something might go wrong, or a temporary issue can cause outages, that why all our maintenance customers have thier sites covered with our 24/7 monitoring.
Our monitoring system alerts us to issues within one minute of them happening meaning we can react and help to fix problems as soon as possible, without you needing to contact us.
Email & phone support
We have a dedicated mail address for our customers to raise issues and request help, we aim to get back to any request within 24 to 48 hours Monday to Friday.
We also welcome calls to our office number, we can't guarantee we won't be on other calls or in meetings but we'll always call you back and are happy to discuss any issues or requirements you may have.
Utilising our ticketing system our customers can have access to their own portal.
Perfect for raising issues, checking invoices and seeing work streams of ongoing jobs. You and your colleagues can login any time to see what we're working on.
Its increasily important to ensure your website is secure, Google even rank sites who have SSL (https://) enabled on their site higher.
Our standard and advanced maintenance packages include an SSL certifcate to ensure your site content is encrytped when viewed by any visitor.
Content delivery network (CDN)
A Content Delivery Network (CDN) is a group of servers hosting your most frequently requested content across servers globally. If a visitor from the US visits your site, this content will be delivered from a server in the US, rather than the UK, meaning they receive the content faster.
A CDN can help improve performance, particularly for larger websites and is included with our advanced website maintenance package.